Enchanted Garden Ballroom FAQs

The Enchanted Princesses wish to formally invite you to their magical home.
Our Ballroom Parties allow us to transport you into our world of magic and enchantment. 
By taking the stress of planning, set-up, and clean-up off of your hands, both you and your guests can enjoy this special day of celebration together!
What is included in the Ballroom Parties?
All of our Ballroom parties include decor, backdrops for photos, music, a personal welcome sign, white chairs, fully decorated tables with linens and elegant place settings for each child, all of which is set-up for you prior to your arrival! We will also provide cups, plates, utensils, napkins, a cake stand, knife, cake server, lighter, and water. Also provided for you is a Party Hostess, who will be at your service during your event! 
Who provides the cake and food?
The client is responsible for providing all food and beverages, including the birthday cake. The exception is water, which we will be happy to provide for you. You are also welcome to have food delivered to the venue during your event. Please note that alcohol is not permitted in our venue, as we are not licensed. 
How many people can I bring?
It's our goal to make every party in our venue as magical and comfortable as possible. Having a large number of people sometimes makes it difficult for our characters to entertain to the standard we expect, as there are many people having side conversations in the background at the same time. This makes it difficult for little ones to stay focussed on the Princess and the activities.
For this reason we have a 20 person maximum for all of our parties. This includes the children who will be participating in the party. Please note that each party package has a limit to the number of children that may attend. For example, our Royal Package can accommodate up to 10 children. This means 10 adults would be permitted to attend to bring the total number of people to 20. The exception to this is infants, who do not count, provided they do not require their own chair or participate in the party activities such as makeovers, crafts, etc. 
How do I book a party in the Ballroom?
You can contact us here to inquire about a booking. If you are emailing us or submitting the form, please include the date, time, package, and princess(es) you are interested in booking. Once we have confirmed that your requests are available, a $150 non-refundable deposit is required within 48 hours to secure the party booking, which can be completed via e-transfer to theenchantedgardencc@gmail.com. The party is not considered confirmed or booked until the deposit is completed. The remaining balance is due the day before the party via e-transfer, cash, cheque, or credit card. 
How far in advance should I book?
Parties in our Ballroom require 3 weeks notice, though we do suggest booking as soon as you know the date you would like. All dates are subject to performer and character availability. 
What if I need to reschedule my party?
We understand that illness and unforeseen circumstances do happen. We will do our best to reschedule with you if more than one week's notice of your party is given. Less than one week's notice we cannot guarantee a reschedule is possible and we do not offer any refunds once the deposit has been made.
Don't see the answer to your question?
Feel free to contact us with any other questions you may have. We're always happy to help!

The Enchanted Garden Character Co. is not an affiliate of The Walt Disney Company or its subsidiaries, and does not intend to violate any copyright laws. Our characters are not licensed or copyright brand, and are inspired by well known and loved fairytales.

© 2020 The Enchanted Garden Character Co. Parties & Events