Summer 2020 Home Party FAQs

Please note that some policies have changed temporarily due to COVID-19.
How do I book a party package?
You can contact us here to inquire about a booking. If you are emailing us or submitting the form, please include the date, time, package, and princess(es) you are interested in booking. Once we have confirmed that your requests are available or have discussed a suitable time, a $50 non-refundable deposit is required within 48 hours to secure the party booking, which can be completed via e-transfer to theenchantedgardencc@gmail.com. The party is not considered confirmed or booked until the deposit is completed. The remaining balance is due the day of the party (e-transfer preferable, but cash/cheque also accepted).
For corporate, community, or public event bookings, please contact us as the booking procedure is slightly different.
How far in advance should I book?
We recommend booking at least a few weeks in advance in order for us to best accommodate your time and character requests. Quite often we are able to accommodate last minute requests, but it is dependent on how booked we are that day and which of our performers are available.
Do you travel outside of Saskatoon?
We are happy to attend parties and events outside of Saskatoon city limits. However, there is a travel fee of 50 cents per km (round trip). Travel to Warman, Martensville, and Osler is a flat rate of $10. Travel is subject to weather conditions to ensure our performers' safety. We must be notified at the time of booking if the party is to be held out of city limits for our scheduling purposes.
What if I need to reschedule my party?
We understand that illness and unforeseen circumstances do happen. We will do our best to reschedule with you if more than 8 hours notice is given. However, we cannot guarantee that specific dates or times with your requested character will be available, and there are no refunds once the deposit has been made. The party must be rescheduled within 3 months of the original date.
How many guests can I have at my party?
Currently there is a maximum of 20 persons permitted at our parties (both indoor and outdoor). This includes both adults and children located anywhere on the property. The Characters are not included in the head count. For the health, safety, and comfort of our clients and performers, no exceptions will be allowed in regards to the head count. Please keep in mind that our performers are entering a setting in close contact with people they do not know, so for this reason we have set a limit that may be smaller than what the Saskatchewan guidelines currently allow.
Can the party be hosted somewhere other than my home?
At this time we are only able to conduct parties on private home property. Outdoor backyard parties are recommended whenever possible due to the lower risk of COVID-19 transmission. If the weather is unfavourable then an appropriate indoor location must be provided. We are unable to attend parties held in any location where unaccounted members of the public might be present. This includes parks, restaurants, etc. 
Will the princess I book be the same as the one in the picture?
The princess performer who arrives to your party may be any one of our pictured cast. Be assured that our performers are all hand selected for their talent and cast to the princesses that best suit them in both likeness and personality.
Do the performers accept gratuity?
If you feel that the performer has made your party magical and memorable, then please feel free to tip them at your discretion. Gratuity is never expected, but is always appreciated.
Do I need to provide anything for the party?
The performer will bring everything they need to conduct the party package. While we will bring all the supplies to host a princess party, there are things you can do to help the party run smoothly to ensure a memorable and magical experience. Please read our Party Guidelines and Tips!
Don't see the answer to your question?
Feel free to contact us with any other questions you may have. We're always happy to help!

The Enchanted Garden Character Co. is not an affiliate of The Walt Disney Company or its subsidiaries, and does not intend to violate any copyright laws. Our characters are not licensed or copyright brand, and are inspired by well known and loved fairytales.

© 2020 The Enchanted Garden Character Co. Parties & Events