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Home Party FAQs
Please note that some policies may change temporarily due to COVID-19.
How do I book a party package?
You can contact us here to inquire about a booking. If you are emailing us or submitting the form, please include the date, time, package, and princess(es) you are interested in booking. Once we have confirmed that your requests are available or have discussed a suitable time, a $50 non-refundable deposit is required within 48 hours to secure the party booking, which can be completed via e-transfer to theenchantedgardencc@gmail.com. The party is not considered confirmed or booked until the deposit is completed. The remaining balance is due the day of the party (e-transfer preferable, but cash/cheque also accepted).
For corporate, community, or public event bookings, please contact us as the booking procedure is slightly different.
How far in advance should I book?
We recommend booking at least a few weeks in advance in order for us to best accommodate your time and character requests. Quite often we are able to accommodate last minute requests, but it is dependent on how booked we are that day and which of our performers are available.
Do you travel outside of Saskatoon?
We are happy to attend parties and events outside of Saskatoon city limits. However, there is a travel fee of 50 cents per km (round trip). Travel to Warman, Martensville, and Osler is a flat rate of $10. Travel is subject to weather conditions to ensure our performers' safety. We must be notified at the time of booking if the party is to be held out of city limits for our scheduling purposes.
What if I need to reschedule my party?
We understand that illness and unforeseen circumstances do happen. We will do our best to reschedule with you if more than 8 hours notice is given. However, we cannot guarantee that specific dates or times with your requested character will be available, and there are no refunds once the deposit has been made. The party must be rescheduled within 3 months of the original date.
How many guests can I have at my party?
We are currently following the Saskatchewan Provincial guidelines to determine our party sizes. Your guest count includes both adults and children located anywhere on the property. The Characters are not included in the head count. For the health, safety, and comfort of our clients and performers, no exceptions will be allowed in regards to the maximum gathering limit set by the Province. Please keep in mind that our performers are entering a setting in close contact with people they do not know, so for this reason we retain the right to set a limit that may be smaller than what the Saskatchewan guidelines allow at any time.
Can the party be hosted somewhere other than my home?
We are able to attend parties at public venues, provided the venue is aware we are attending. The client is responsible for contacting the venue to arrange for this. Please note that we are required to follow all rules set by the venue, including any masking policies.
Outdoor backyard parties are recommended whenever possible due to the lower risk of COVID-19 transmission. If the weather is unfavourable then an appropriate indoor location with ample space must be provided.
We do not recommend Characters to attend parties at play centres, playgrounds, or other places where members of the public will be present, unless there is a private room for the party to take place.
Please keep in mind it is always risky to conduct parties with Characters in a public place. Parties in this setting can be chaotic with a Character present and often do not go as planned - and we always want you to have a magical experience!
Will the princess I book be the same as the one in the picture?
The princess performer who arrives to your party may be any one of our pictured cast. Be assured that our performers are all hand selected for their talent and cast to the princesses that best suit them in both likeness and personality.
Do the performers accept gratuity?
If you feel that the performer has made your party magical and memorable, then please feel free to tip them at your discretion. Gratuity is never expected, but is always appreciated.
Do I need to provide anything for the party?
The performer will bring everything they need to conduct the party package. While we will bring all the supplies to host a princess party, there are things you can do to help the party run smoothly to ensure a memorable and magical experience. Please read our Party Guidelines and Tips!
Don't see the answer to your question?
Feel free to contact us with any other questions you may have. We're always happy to help!
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